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SHIPPING COSTS

Shipments in Italy are made by express courier at a cost of five (5) euro. Shipping costs in Europe are fifteen (15) euro. For other destinations, please contact the company by email at shop@lenoirboutique.it

As required by the laws governing trade, all shipments abroad are accompanied by an official invoice declaring the value of each item in Euro.
For items on sale, the invoice will show the discounted amounts.

Upon arrival of the goods, Customers are kindly requested to carefully inspect the parcel before signing the delivery note. Le Noir Shop items are carefully packaged and sealed.

If for any reason, the packaging is open, torn or damaged, Customers are requested to either sign for the receipt, writing “damaged” on the delivery note, or refuse delivery.

If the delivery is accepted with an unauthorised signature or if there are signs that the package has been tampered with, Customers are kindly requested to report it immediately to the courier’s local office or to contact Le Noir Shop at shop@lenoirboutique.it.

If for any reason the order is not successfully delivered to the address given by the Customer in the sales contract, the package might be returned to the sender at the customer’s expense. These amounts will be deducted from any refund due to the Customer by Le Noir Shop.

Customers who make an order on the Le Noir Shop website establish a trade relationship with Le Noir Shop and therefore undertake to accept the delivery of their package.
If for any reason the Customer refuses delivery of the package or requests the return to sender of any delivery, any shipping costs charged to Le Noir Shop will be deducted from any refund due to the Customer.

Payment can be made by: credit card – Visa, Visa Electron, MasterCard, American Express; cash on delivery – payment in cash directly to the courier; bank transfer to CASSA RURALE ARTIGIANA DI CORTINA D’AMPEZZO Branch of Cortina d’Ampezzo, IBAN: IT 76 H0851161 0700 0000 0022 592. Orders are shipped once payment has been received.

In addition to any other methods that may be advertised on the website from time to time, payment will be charged and recognised upon shipment of your order by Le Noir Shop. If the issuer of the payment card refuses to authorise payment, Le Noir Shop will not be responsible for any delay or non-delivery.

Le Noir Shop aims to ship all orders within four (4) working days in Italy, and within approximately ten (10) working days in Europe. Worldwide shipments depend on the place of destination. For more information write to shop@lenoirboutique.it. Le Noir Shop is not responsible for any delays caused by customs clearance processes at the place of destination.

If you want to return an item, please notify us by email at shop@lenoirboutique.it, stating your details, the item you want to return, the order number, which will become the authorisation number for the return, followed by the letter R.
Shipping costs associated with the return shall be the responsibility of the customer and the parcel must be sent within ten (10) days of receipt of the order. Items must be returned to Le Noir Shop, Via Cavour 4, 31015 Conegliano.
We can only exchange items in a different size, based on available stock. Otherwise, as stated above, we will issue a voucher for the same amount to purchase other products from the Le Noir Shop website, within one year, or reversal of the payment or, finally, a bank transfer to the customer’s bank account. Shipping is free for the replaced item.
All products sold by Le Noir Shop are covered by the manufacturer’s warranty for defects of conformity, for a period of 12 months if the Customer has a VAT number and 24 months if the Customer is a private consumer.

Items must be returned in their original packaging to ensure that they are adequately protected. Shoeboxes must also be returned in their original packaging, in order to ensure that they are not damaged. Shoeboxes are considered an integral part of the product, and returns cannot be accepted if they are damaged.
Items must be returned intact and unused, and with the tags still attached. Used, damaged or soiled returns shall not be accepted and will be sent back to the customer and not reimbursed.
Shoes must be tried on a clean surface and the sole must be free of wear.
Le Noir Shop provides you with the possibility to choose a product and send it as a gift directly to the address indicated. If requested, the item can be gift-wrapped and accompanied by a personal message. The same return policy indicated above also applies in this case.
The colours on your computer screen may not exactly match those of the product.

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